You agree to and understand the following in its entirety:
Doft does not guarantee any pricing, delivery, logistics, or other terms of business between you and other users of Doft’s Services. Doft does not provide any comprehensive guarantees regarding use of its Services, and our Services are not a substitute for thoughtfulness and awareness when engaging in business with other users. We at Doft are not responsible for any losses, damages, or injuries that may result from your choice to engage in, or business you transact with another user of our Services. If you do not agree with the foregoing, please do not use our Services.
Doft discourages You against providing anyone with access to your login credentials to your user account. However, if You do give someone your username and password, or if You fail to adequately safeguard such information, You are responsible for any and all transactions the person performs while using your account, even if those transactions are fraudulent or You did not intend or want them performed.
Shipper. A person or company that arranges to have goods shipped on their own behalf by any type of conveyance (“Shipper”). The Shipper might be the consignee (recipient of the shipment) or the consignor (sender of the shipment), or a third party that is neither. On Doft, Shippers may be referred to as the “Shipper” or “Broker” or “Shipping Customer” or “Customer” or “Booking Party”.
Transportation Service Provider (TSP). Any party, person, agent, or Carrier that provides freight (or passenger) transportation and related services to a Shipper or agency. For the transportation of goods, this includes Carriers, Brokers, freight forwarders, and third-party logistics providers. On Doft, Transportation Service Providers may be referred to as “Carriers” or “Drivers” or “Service Providers”.
Carrier. A person or company who provides transportation of goods (or passengers) for compensation.
Broker. A person who, for compensation, arranges, or offers to arrange, the transportation of goods by an authorized motor carrier. Motor carriers, or persons who are employees or bona fide agents of Carriers, are not Brokers within the meaning of this definition when they arrange or offer to arrange the transportation of shipments that they are authorized to transport and they have accepted and legally bound themselves to transport.
3. Doft is a Neutral Venue and Digital Clearinghouse. Doft is not a Transportation Service Provider or Shipper. Our website acts as a venue where Shippers and TSPs can interact and enter into agreements. Doft is not a party to any shipping agreement made between Doft users via the Doft software platform. As a result, we have no control over the quality, safety, or legal aspects of the transactions that take place on our website. Doft does not prequalify or validate the claims or qualifications of TSPs, nor does Doft prequalify or validate the claims of Brokers including those related to compliance with the Moving Ahead for Progress in the 21st Century Act (MAP-21). Doft does not endorse, recommend, or refer any specific TSP or Shipper, nor does Doft have any control or influence over actions or decisions made by users of the Service. All users of the Doft software platform make their own decisions and You acknowledge and agree that we are not in any way arranging transportation or shipping or logistics services on your behalf. Because we are not involved in the actual transaction between Shippers and TSPs, we have no control over the accuracy of listings, the ability of TSPs to transport items, or the ability of Shippers to send items. We cannot ensure the Shipper or TSP will actually complete a shipment. We cannot and do not guarantee the ability of users to complete or fulfill any services booked through the Doft software platform. Furthermore, due to the difficulty of individual authentication, especially on the Internet, we cannot and do not guarantee the verification of any user’s identity. Any identity verification methods we employ are strictly on a best efforts basis and should not be solely relied upon by our users. You acknowledge and agree that any and all communications, correspondence, verbal or written or by electronic means, or any warranties or representations made with regard to the arrangement of transportation services are not provided by us and are specifically and solely between You and the other user.
4. Access to Site and Services. You agree that You can form legally binding contracts under applicable law. Our Services are not available to temporarily or indefinitely suspended Doft users. You acknowledge that You are at least 18 years of age and you have reached the age of majority in the state or jurisdiction where You live or reside. If You are not yet 18 years old or have not reached the age of majority in the state or jurisdiction in which You live or reside, You may not use our Services. Your Doft account may not be transferred or sold to another party. If You are registering as a business entity, you represent that You have the authority to bind the entity to this agreement. If You are using our Services as a Broker, you agree that you possess the authority to act as a Broker on behalf of a Shipper or TSP. Users who engage in the transportation of goods must have a valid license to operate the vehicle they intend to use. You agree that the Doft Services are for transportation services only and that work that You provide will only involve transportation services. You agree that You will not use your participation in the Doft website as a means to sell or market any types of goods or products, unless specifically allowed by Doft in writing.
7. Payments. Shippers may be given one or more payment options at the time of booking with a TSP. As a part of the Doft service, some users can make online payments to one another. Doft Payments is not an escrow service and each individual user is solely in control of payments made through Doft. In other cases, partial payment in the form of an extra payment can be made through Doft with the balance to be paid directly to the TSP. Doft has no control over the payments between users or the release of funds.
a) Full Pre-authorized Payment: Doft pre-authorizes the total shipping price using the Shipper’s default payment method. The Shipper is presented with a release payment to driver button (to be clicked by Shipper upon completion of a shipment) and the payment is automatically captured and released to the TSP after clicking the button.
The foregoing shall not apply to Less-than-Truckload (“LTL”) shipments where the TSP and Shipper have contracted for completion of a shipment to occur 120 days after booking; where the Carrier fails to provide a Bill of Lading (“BOL”) to Shipper so that Shipper is unable to meet its payment obligation to the Service Provider; or on any rate adjustments that occur 120 days after booking.
The funds are made available for withdrawal by the TSP’s Doft account when the payment is released and processed by Stripe.
b) Chargebacks and Reversed Payments: In the event that a Shipper successfully charges back a credit or debit card payment or reverses any other payment type, then Doft will reverse the payment within the Shipper and TSP accounts and the shipment would then be treated as unpaid.
Unwarranted chargebacks or payment reversals initiated by Doft users are prohibited, will result in the suspension of your Doft account, and may result in Doft pursuing any and all options at its disposal to collect the withdrawn funds including, but not limited to, sending your unpaid account to a third-party collection agency. In the event that shipping services were not performed, all users must abide by the Doft cancellation policy described in Section 11 below. The Doft cancellation process ensures the integrity of the feedback system and accuracy of any refund.
There are situations where a chargeback may be warranted, such as when a user feels that their card or payment method has been charged fraudulently. Prior to any chargeback initiation, Doft must be notified by the cardholder so that Doft may investigate the claim to determine if a chargeback is appropriate. A chargeback may not be filed as a replacement, or an addition to, a cancellation of a Doft transaction.
If a chargeback of the Shipper’s payment is initiated and accepted by the payment processor or other entity, Doft reserves the right to charge the TSP for any costs associated with the chargeback. If a chargeback is accepted, the TSP becomes responsible for that invoiceable amount.
8. Pricing and Price Changes. Doft does not set or control prices offered by Shippers or TSPs. Quotes and offers Shippers receive from TSPs are required to be all-inclusive based on the information Shippers provide; however, if the actual shipment characteristics are materially different than specified by the Shipper and result in changes such as but not limited to equipment required, space required, accessorial services required, all duties, customs assessments, governmental penalties and fines, taxes, and legal costs allocable to shipments, then TSPs may invoice a different amount than the original quote, and the Booking Party shall be responsible for all additional costs incurred.
Transit time will not affect the final invoice price unless specifically stated in the TSP’s rules tariff. Transit times are not guaranteed by Doft. If the dimensions and/or weight of the shipment vary from the original quote, the TSP may charge additional amounts above the quoted price and the Booking Party shall be responsible for all additional costs incurred. TSPs may require the use of additional equipment and/or services to complete delivery of a shipment, in such cases, the TSP may invoice the Shipper to reflect the additional transportation costs and the Booking Party shall be responsible for payment of all additional charges. Shippers must be notified by TSP of any price changes or new fees. Shippers must then change the shipping price or make extra payment that is requested within 48 hours.
9. Fees. You are solely responsible for all transactions conducted through your account and for paying all fees incurred by any users of your account as well as all applicable taxes. Some features on Doft require a payment method to be on file with Doft. You authorize Doft to charge any applicable fees to the payment method(s) You provide to us. Doft reserves the right to waive or change our fees, penalties, or interest at any time. We may temporarily change or suspend our fees as a promotion and such changes are effective for the promotional period indicated in writing by Doft.
a) Basic Accounts Fees. There are no registration or subscription fees for basic Shipper and TSP (personal or business) accounts.
- Shipper Listing/Posting Fees. Doft may collect a listing fee in order to list a shipment. The amount for such a listing fee, if any, will be displayed to users before listing any shipment.
- Shipper Service Charges. Doft may collect a Service Charge fee (“Doft fee”) from the Shipper at the time of booking. The amount for such a Service Charge, if any, will be displayed to the Shipper before booking. This fee is non-refundable in the event of a booked shipment.
- TSP Service Charges. Doft may collect a Service Charge fee (“Booking fee”) from the TSP at the time of booking. The amount for such a Service Charge, if any, will be displayed to the TSP before booking. This fee is non-refundable.
b) Premium Accounts Fees. There are subscription fees for premium TSP (personal and business) accounts.
- TSP Paid Subscription Licenses. Doft may collect a subscription fee (“Doft Premium fee”) from the TSP. Doft reserves the right to offer for fee subscriptions for any or all parts of the Service. The amount for such a subscription fee, if any, will be displayed to the TSP before checkout. This fee is non-refundable.
If you elect to use a for fee subscription Service you additionally agree:
- that you are opting into using the subscription;
- that Doft in its sole discretion may make or change the features or offers available in for fee subscriptions at any time;
- that you are bound by the terms and conditions of the payment platform you use to pay the subscription fee;
- that your purchase may be subject to foreign exchange fees or differences in prices based on location (e.g. exchange rates);
- that we may store and continue billing your payment method (e.g. credit card) even after it has expired, to avoid interruptions in your Services and to use to pay other Services you may buy;
- that if you purchase a subscription, your payment method automatically will be charged at the start of each subscription period for the fees and taxes applicable to that period. To avoid future charges, you need to cancel it yourself before the renewal date. Learn how to cancel or suspend your Premium Services;
- that any payments are non-refundable, including fees and other charges. Doft Premium subscriptions are non-refundable;
- All of your purchases of Premium Services are subject to Doft’s refund policy.
c) Doft Payments and Withdrawal Fees. Refer to Section 7 for full Doft Payment program details.)
- There are no fees to receive payments via the Doft Payments program.
- Fees may apply to withdraw from Doft depending on the TSP’s selected withdrawal method. Please see click here for further detail on withdrawal methods.
d) Penalty Fees.
- Failed ACH Fees. If payment by bank account (ACH) is not received for any reason, a fee of USD $50.00 will be debited to your Doft account.
- Unpaid Balance Fees. If, for any reason, any unpaid balances have not been received or in any manner realized by Doft on matches that have been completed by You for the services and any additional services performed by You ("Unpaid Balances"), You agree to pay such Unpaid Balance immediately. If in any billing period, we are not able to collect the full Unpaid Balance from your available Doft account balance, we reserve the right to charge your payment method on file for the balance(s) associated. Doft reserves the right to charge your account an Unpaid Balance penalty of 5% of the total cost or USD $10, whichever is greater, and hold your account until the debt has been settled if not paid within 5 days of debt creation. If the balance remains unpaid for 30 days, the account in question will be suspended. If the Unpaid Balance is not addressed within 60 days, the account in question will be sent to collections.
In addition, Doft may charge interest, in the amount of 1.5% per month or fraction thereof on any unpaid account balance that You maintain. Any partial payments made to users’ account balances will first be applied to the most recent fees owed to Doft. If at any time after 30 days we cannot collect any fees owed to us, we may suspend or terminate your account, or, at our sole discretion, take any additional action necessary to collect the Unpaid Balance. Doft reserves the right to waive or change our fees, penalties, or interest charged at any time. Doft also reserves the right to prevent You from changing your transactional currency until You have paid all Unpaid Balances. You also agree to pay any costs of collection incurred by us with respect to any Unpaid Balance. You also consent and authorize us to, in our sole discretion, make appropriate reports to third-party credit collection agencies, credit reporting agencies, financial institutions, tax agencies, and law enforcement authorities, and cooperate with them in any resulting investigation or prosecution.
10. Authorization to Credit and Debit Accounts. As a Shipper or TSP, You irrevocably and expressly authorize Doft to credit any monies to the account that You have identified for Doft. You agree that it is your responsibility to maintain a valid credit card or bank account on file with us while engaging in activity with the Doft Services. You agree that if You do not maintain a valid credit card or bank account on file with us during any billing attempt, You may be subject to interest and penalties per Section 9.d.2. You expressly authorize Doft to withhold any monies and/or debit any monies from any account that You have identified to Doft for any chargebacks, fees, costs, deductions, adjustments, and any other amounts owed to Doft. We reserve our rights to all actions and remedies in connection with any monies owed to Doft.
11. Match Cancellations and Account Credits. A cancellation may be requested by either party after a shipment is booked on Doft but before any services are performed. Cancellations should only be requested after reasonable attempts have been made to reach an agreeable solution and it is certain that the services that were booked on Doft will not be performed. When You request a cancellation, the other party will be notified.
When your request for cancellation is processed and automatically accepted, the match will be cancelled.
a) Refunds and Credits. For all cancelled shipments, the Shipper Service Charge (“Doft fee”) and TSP Service Charge (“Booking fee”) will be collected by Doft as our cancellation fee. At Doft's sole discretion, and on a case-by-case basis, we may offer the cancellation fee as a discount to a future transaction; provided, however, that in such cases (i) the right to such discount shall be conditioned, and may be given in consideration for the Shipper consummating a future transaction with Doft within 365 days following the issuance of such credit, and (ii) such discount shall have no cash value and shall not be transferable. A Shipper may receive a full refund of the booked shipment price and Shipper Service Charge for cancelled Doft Payments transactions up to 120 days after the booking date. A refund can only be given if the Doft Payments payment has not been released to the TSP.
12. Mobile Application Usage. When using the Services on a mobile device and/or the Doft mobile application, you shall: (i) observe all traffic laws and otherwise drive safely; (ii) use your good personal judgment while driving, (iii) not interact with the app, unless your vehicle is stationary and legally parked; (iv) not use the Services for any illegal, unauthorized, unintended, unsafe, hazardous, or unlawful purposes.
Doft does not warrant that the mobile application will be compatible or interoperable with your mobile device or any other piece of hardware, software, or equipment. Furthermore, you acknowledge that compatibility and interpretability problems can cause the performance of your mobile device to diminish or fail completely, and may result in permanent damage to your mobile device, and corruption of the software of and files located on your mobile device, and Doft shall have no liability should these problems arise. You assume all responsibility and risk for the use of the Doft Services and mobile applications.
You may only access the Service using authorized means. It is your responsibility to check to ensure you download the correct application for your device. Doft is not liable if you do not have a compatible mobile device or if you download the wrong version of the application for your mobile device. Doft reserves the right to terminate the Service and the use of the application should you be using the Service or application with an incompatible or unauthorized device. You will comply with all applicable laws from your home nation, the country, state, and/or city in which you are present while using the application or Service.
13. Bills of Lading. For certain shipments and for the convenience of the parties to a shipment, Doft generates an electronic and/or printable bill of lading utilizing the booking information provided by both parties for your use in tendering the shipment. The bill of lading issued in connection with each shipment is non-negotiable and shall be deemed, conclusively, to have been prepared by You, the Shipper. The parties agree that Doft does not issue the bill of lading and that Doft is not a party to the bill of lading. For certain TSPs, a failure by the Shipper to provide the bill of lading generated via Doft to the selected TSP may result in the loss of the quoted rate. If the Shipper makes changes to a shipment after booking, then the Shipper is required to either make changes to the bill of lading or cancel the shipment and rebook with current information. TSPs shall have no obligation to honor rate quotes in any of the following instances: any alteration of the bill of lading, or tendering of shipments to any Carrier other than the selected TSP, or the use of a bill of lading not generated via the Doft software platform. These terms and conditions apply when using the Standard Bill of Lading available on Doft: Standard Bill of Lading Terms and Conditions.
14. Carrier Cargo Claims and Carrier Limitations of Liability. As a neutral venue, Doft does not set terms specific to Carrier cargo liability. Except where otherwise provided by the Carrier via the Doft software platform, the Carrier liability for any cargo damage, loss, or theft from any cause shall be determined under the presiding, applicable law. All cargo claims should be submitted immediately by the Shipper to the selected TSP to help ensure timely resolution, and Doft shall have no liability or responsibility for same. The Shipper may not offset freight or other charges against claims for any loss, damage, misdelivery, or non-delivery. Where provided by the Carrier through Doft, the liability for cargo loss offered will be determined by the individual Carrier’s governing General Rules Tariff or terms and conditions in effect at the time of shipment. If a shipment contains freight with a predetermined exception value, as determined by the selected Carrier, the maximum exception liability will override the otherwise standard liability for cargo loss. The maximum amount that a Shipper may recover on a cargo claim will be that which is recoverable under the Carrier’s published liability limits and/or tariffs.
15. Information You Submit. You solely are responsible for any information You provide to us or other users in the registration, shipping, transportation process, or any other use of our Services. Your personal information and any shipment listings must be true, legal, accurate, and non-fraudulent. You authorize Doft to use the information You supply to us in connection with our Services and in accordance with this Agreement. You acknowledge and agree that our Services act as a passive conduit for any and all communication and/or distribution of information and such communication and/or distribution does not constitute a sale of information. We have no control, editorial or otherwise, over any communication, information, and specifically, over the content of such communication or information. We do not and will not ensure the accuracy or reliability of such communication or information, nor will we act as a monitor over the content of such communication or information. However, we do reserve the absolute right to remove or restrict any communication or information that You may post to the Doft Services that is in the sole opinion of Doft a violation of this Agreement, illegal, discriminatory, threatening, or lewd. You assume legal responsibility for all damages incurred as a result of any of your online communication or distribution of information.
Furthermore, You expressly represent and warrant the following: (1) You are the owner, with all appurtenant rights thereto, of any and all communication, content and/or information that You post on the Doft Services, or; (2) You are the legitimate and rightful grantee of a worldwide, royalty free, perpetual, irrevocable, sub-licensable, non-exclusive license to use, distribute, reproduce and distribute such communication, content, and/or information. To only that extent to allow us to use your communication, content, and/or information and not violate your rights in the same, You grant to us a royalty free, transferable, worldwide, perpetual, irrevocable, sub-licensable, non-exclusive license to exercise the copyright, publicity, and database rights that You have in your communication, content, and/or information. You further represent and warrant that any and all of your online communication, content, and/or information will not, in the sole opinion of Doft:
- Violate any international, federal or state law, regulation, rule, or statute;
- Violate the terms of this Agreement;
- Infringe upon any third party's intellectual property rights including, but not limited to, copyright, patent, or trademark rights;
- Contain obscene, lewd, or suggestive content and under no circumstances will it contain pornography;
- Be libelous, threatening, discriminatory, harassing, or defamatory. This specifically includes making legal claims of any sort about Doft employees, agents, other users, or any of the Doft Services;
- Knowingly contain any computer hardware or software, viruses, trojan horses, worms, or any other computer programming that may interfere with the operation of our Services, operation of any of our systems, and/or create or impose a large burden or load on our Services;
- Scan or test the vulnerability or security of our Services or the system within which our Services operate;
- Be used for commercial or public purposes outside of the requirements of this Agreement;
- Knowingly create liability for Doft through your use of Doft’s Services;
- Frame or link to our Services without our written permission; or
- Knowingly involve the upload, or insertion of, any programming language or code into or onto our Services.
a) Doft User Moderation. A registered user who receives a ban on three separate occasions is subject to suspension of their account. Doft reserves the right to edit, amend, or delete any information posted on the Doft Services if, in the sole opinion of Doft, it is in violation of any policy.
b) Information Posted Publicly. Unless otherwise indicated, shipping transaction activity on Doft is intended to be made public, and You are authorizing Doft to use or repurpose this information within the scope of the Doft Services and this Agreement, including in a user identifiable manner. In order to maintain the safety, security and integrity of the Doft Service, You may not provide contact information to other users prior to booking and never on any public area of the site.
d) Some portions of the Doft platform implement Google Maps or HERE mapping services, including Google Maps and HERE API(s). Your use of Google Maps is subject to Google’s Terms of Service. Your use of HERE mapping services is subject to HERE Service Terms.
16. Prohibited Activities. Doft may suspend or remove your account if we suspect that You have engaged in prohibited activities in connection with our Services. Doft reserves the right, but is not obligated, to edit, amend, or delete any prohibited or malicious content that users submit on our Services. Users may not manipulate or attempt to manipulate other users’ Doft accounts. Other prohibited activities include, but are not limited to:
- Requesting payment from another Doft user via instant cash transfer services (non-bank, point-to-point cash transfer services such as Western Union or Moneygram);
- Improperly influencing in any manner, or cause another to improperly influence or manipulate in any manner the feedback of the user;
- Posting and/or copying and pasting the content of a user feedback review from the Doft Services to your own personal or business website, to any other third party website, and/or on any of your own personal, business, or third party marketing/advertising materials regardless of the form;
- Posting or attempting to post, in any manner or by any means, a feedback review on your own Doft account;
- Asking Shippers to pay off-site through another form of payment when they have already paid through Doft Payments;
- Changing, or in any way attempting to collect from users, as an additional charge to the total amount agreed upon for the services, the Doft Service Charges, or;
- Charging users a higher price (including taxes, service charges, or any other fees) than that which was agreed upon on Doft (provided that the shipment was as described on Doft). The booked shipment price must include ANY and ALL charges, including any taxes, fees, etc.;
- Representing or communicating to users that You are to collect the Doft Service Charge;
- Causing another person or entity to engage in any conduct, act, or behavior intended or designed to circumvent or avoid, in any manner, our right to the Doft Service Charge;
- Entering into any transaction, letter of intent, or memorandum of understanding, written or verbal, formal or informal agreement, with a user, that circumvents or avoids our right to a Service Charge;
- Communicating or corresponding, whether by written, verbal, or electronic means, with a user, for the purpose of entering into an agreement or transaction that circumvents or avoids our right to a Service Charge;
- Entering personal contact information, such as but not limited to: website addresses, fax numbers, phone numbers, street addresses, or email addresses;
- Using personal contact information, such as but not limited to: website addresses, fax numbers, phone numbers, street addresses, or email addresses, obtained through the Doft site to offer to deliver a listed shipment off-site or to offer a shipment for delivery off-site;
- Using the Doft name on your own personal and/or business website in any manner, including in the URL without express written consent of Doft;
- Attempting to redirect website traffic from the Doft software platform to your own personal and/or business website in any manner.
18. Feedback. For each Doft transaction, the Shipper and TSP are allowed to rate each other by leaving feedback for one another. TSPs and Shippers leave feedback directly through Doft. Feedback should be left only after a shipment has been delivered or a cancellation has been completed. Feedback for TSPs consists of the Shipper leaving a star rating (with a 1-star rating being the lowest and a 5-star rating being the highest), writing a short comment about their experience with the TSP. Feedback for Shippers consists of the TSP leaving a rating (with a 1-star rating being the lowest and a 5-star rating being the highest) and writing a short comment about their experience with the Shipper. You acknowledge that your feedback consists of comments left by other Doft users and a composite feedback score compiled by Doft. You agree that You will not use your Doft feedback in any venue other than Doft. Users should always use caution and good judgment when leaving feedback for another user because You could be held legally responsible for damages to a user’s reputation if a court were to find that the remarks constitute libel or defamation. Under federal law (the Communications Decency Act), because Doft does not censor feedback or investigate it for accuracy, Doft is not legally responsible for the remarks that users post, even if those remarks are defamatory. However, this law does not protect the person who leaves the feedback from responsibility for it.
a) Feedback Calculations for TSPs. Feedback scores for TSPs are calculated after completion of a shipment. Star ratings are calculated when a Shipper rates a TSP’s services between 1 and 5 stars (with 1-star rating being the lowest and a 5-star rating being the highest) after either completion or cancellation of a shipment.
b) Feedback Calculations for Shippers. Feedback scores for Shippers are calculated after completion of a shipment. Feedback scores for Shippers are calculated when a TSP rates a Shipper between 1 and 5 stars (with 1-star rating being the lowest and a 5-star rating being the highest) after either completion or cancellation of a shipment.
c) Resolving Feedback Disputes.
To maintain the integrity of the feedback system, feedback left for a user is a permanent part of that user’s profile. Feedback comments cannot be edited at a later date. Users should resolve any misunderstandings prior to leaving feedback, as most misunderstandings can and are resolved quickly through direct communication. There may be times when You are unhappy with, disagree with, or regret feedback that You left for another user, or that may have been left for You. If You have a disagreement over feedback that has been left, You don’t have options to respond.
20. Prohibited and Restricted Items. You may not list any shipment on our site that violates any applicable law, statute, ordinance, regulation, or includes prohibited items. Prohibited items are defined as hazardous or dangerous goods that may pose a danger to health, safety, or property while being transported (such as explosives, radioactive materials, flammable gases and solids, and toxic substances). Hazardous goods that cannot be shipped through the mail or commercial carrier are not allowed on Doft. The few hazardous materials that lawfully may be transported under certain conditions (if they are properly packaged and labeled) may be listed on Doft - provided that the listing contains a clear notice of the hazardous nature of the material and a description of the planned method of shipping that complies with the law. For details on particular hazardous substances and transportation requirements in the US, see the U.S. Postal Service Publication 52. For details on particular hazardous substances and transportation requirements outside of the U.S., please consult your local postal authority and/or regulatory agency. Restricted Items are defined as items considered restricted or perishable by the U.S. Postal Service which generally do not pose a danger to health, safety, or property while being transported, but their transport is regulated or banned for public policy reasons. Generally, restricted or perishable items that can lawfully be transported by mail or commercial carrier are permitted on Doft (see U.S. Postal Service Publication 52 for additional details). Full responsibility rests with the consigner to comply with all postal and non-postal laws and regulations that relate to the mailing of hazardous, restricted, and perishable material. Anyone who sends, or causes to be sent, a non-mailable or improperly packaged hazardous material can be subject to legal penalties (i.e. fines and/or imprisonment), including, but not limited to, those specified in 18 U.S.C.
21. (U.S. Only) Household Goods Shipments. Federal Motor Carrier Safety Administration (FMCSA), part of the U.S. Department of Transportation, administers laws and regulations for the protection of Shippers of household goods. Your TSP is required by the FMCSA to provide You with certain information pertaining to a household goods move. You can determine the FMCSA registration and safety status of your TSP at www.fmcsa.dot.gov and review the FMCSA regulations for household goods moves as well as other helpful information at ProtectYourMove.gov.
22. (U.S. Only) Non-household Goods Shipments. The Federal Motor Carrier Safety Administration, part of the U.S. Department of Transportation, requires that all TSPs handling interstate shipments register with it and provide certain information. You can determine the registration and safety statutes of your TSP at www.fmcsa.dot.gov. Certain transportation services may involve movements only within one state. A number of states have statutes and regulations pertaining to such intrastate transportation. We suggest You check with your state Department of Transportation if your service is entirely within one state.
23. No Agency. You hereby agree and acknowledge that your execution of this Agreement, your provision of services and/or your use of the Doft Services, does not confer or imply any contractor (independent or otherwise), agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship with us and furthermore that no affiliation, association, or connection exists between You and Doft.
25. Confidentiality/Non-Disclosure. As a result of the performance of this Agreement and whether due to any intentional or negligent act or omission, we may disclose to You or You may otherwise learn of, or discover, our documents, business practices, object code, source code, management styles, day-to-day business operations, capabilities, systems, current and future strategies, marketing information, financial information, software, technologies, processes, procedures, methods and applications, or other aspects of our business ("Our Information"). You hereby agree and acknowledge that any and all of Our Information is confidential and shall be our sole and exclusive intellectual property and proprietary information. You agree to use Our Information only for the specific purposes as allowed by the performance of this Agreement. Any disclosure of Our Information to a third party specifically including a direct competitor is strictly prohibited. All obligations contained in this Section 25 shall survive the termination of this Agreement. Furthermore, You acknowledge that Our Information is proprietary, confidential, and extremely valuable to us, and that we would be materially damaged by your disclosure of Our Information. You acknowledge and agree that monetary damages provide an insufficient remedy for the breach of this confidentiality obligation, and that we shall be entitled to injunctive relief in addition to recovery for damages.
26. Taxes. You are solely responsible for any and all taxes, levies, charges, and fees incurred or that may be payable to any taxing authority in connection with the transactions hereunder, other than any income tax incurred by Doft.
27. Record Keeping/Audit. Doft reserves the right to keep all records of any and all transactions and communications between You and other users for administration purposes in accordance with all applicable laws and regulations. All records will be kept in accordance with applicable privacy laws and regulations.
28. Non-solicitation. During the term of this Agreement You shall not solicit to hire nor hire our employees of whom You become aware of through the performance of this Agreement. Furthermore, You shall not otherwise interfere with any of Doft’s other business relationships including, but not limited to, those with other Doft users, vendors, or business associates. Specifically, You shall not knowingly, directly or indirectly, solicit or attempt to solicit, divert, and/or send marketing content to any Doft user in which you initially met through Doft.
29. Unsolicited Idea Submission. We always want to receive messages and feedback from Doft users and welcome any comments regarding the Doft marketplace. However, Doft policy does not allow us to accept or consider ideas, suggestions, or proposals other than those we specifically request. The intent of this policy is to avoid the possibility of future misunderstandings when new functionality and features developed internally by Doft might be similar or even identical to your idea.
If You do send Doft an unsolicited suggestion, idea, or proposal, or if You send, at the request of Doft, a comment or suggestion to improve the Doft Marketplace (for example, through discussion boards or via email) (collectively, the "Submission"), Doft will consider the Submission to be non-confidential and non-proprietary. Doft shall have no obligations concerning the Submission, contractual or otherwise (including, but not limited to, an obligation to keep the Submission confidential), and shall not be liable for any use or disclosure of any Submission. Doft shall be entitled to unrestricted use of the Submission for any purpose whatsoever, commercial or otherwise, without compensation to you.
30. Remedies. If You use our Services in violation of this agreement, we are authorized to take action against you as a user and/or take action against your Doft account which may include, but is not limited to, the immediate removal of your shipment listing(s), offers, bids, and/or profile, notifying our users of your actions, issuing a warning, temporarily suspending your user status, terminating your user status, and/or refusing to provide our Services to You in the future.
31. Limited Liability and No Warranty. You acknowledge that we cannot guarantee the continuous operation of or access to our sites, Services, or tools including those of third-party solution providers. You further acknowledge that operation of and access to our sites, Services, or tools including those of third-party solution providers may be interfered with as a result of technical issues or numerous factors outside of our control. You agree that Doft is not responsible for any failures, delays, outages, or otherwise not making the Services available at any time. You agree that You are making use of our sites, Services, and tools including those of third-party solution providers at your own risk, and that they are being provided to You on an "AS IS" and "AS AVAILABLE" basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, warranties of title, and fitness for a particular purpose.
In addition, to the extent permitted by applicable law, we are not liable, and You agree not to hold Doft responsible, for any damages or losses resulting in any way from the foregoing in this Section 31, or the following:
- Viruses or other malicious software obtained by accessing our Services, or tools linked to our Services including those of third-party solution providers;
- Glitches, bugs, errors, or inaccuracies of any kind including information and graphics obtained from or in our Services;
- The content, actions, or inactions of third parties, including items listed using our Services;
- Your need to modify practices, content, or behavior or your loss of or inability to do business, as a result of changes to this Agreement or our policies;
- Changes to the Service availability, including planned or unplanned Service downtime;
- Changes to any Doft products, features, or Services; and
- Your removal from the Doft marketplace.
32. Indemnity. You agree to indemnify and hold Doft and our officers, directors, agents, advisors, attorneys, accountants, and employees harmless from any claim or demand, including the cost of your attorneys' fees, made by any third party due to or arising out of your negligence, breach of this Agreement, misuse of Doft’s Services, or violation of any law or the rights of a third party.
33. Legal Compliance. You shall comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of the Doft Services and your listing, shipping, transporting, and solicitation of offers to ship and transport items.
34. Arbitration and Waiver of Class Actions. PLEASE READ THIS SECTION CAREFULLY BECAUSE IT IS AN AGREEMENT TO ARBITRATE DISPUTES (“ARBITRATION AGREEMENT”) AND IT LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF. YOU UNDERSTAND AND AGREE THAT YOU WOULD HAVE HAD A RIGHT TO LITIGATE DISPUTES THROUGH A COURT AND TO HAVE A JUDGE OR JURY DECIDE YOUR CASE, BUT BY ENTERING INTO THIS AGREEMENT CHOOSE TO HAVE ANY DISPUTE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY NOT BE AVAILABLE OR MAY BE MORE LIMITED IN ARBITRATION, INCLUDING YOUR RIGHT TO APPEAL. In consideration for our willingness to provide you with access to our sites, Services, or tools, you and we agree as follows: Any legal claim arising out of or relating to this Agreement or our Services (excluding legal action taken by Doft to collect our fees or recover damages for, or obtain an injunction relating to, the Doft operations, intellectual property, or Our Information), shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association, including, if necessary, the Optional Rules for Emergency Measures of Protection. The arbitration shall be conducted in Austin, Texas, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS SECTION 34 MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS, AND CLAIMS OF MORE THAN ONE CLIENT OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CLIENT OR USER. YOU HEREBY WAIVE YOUR RIGHT TO COMMENCE OR PARTICIPATE IN ANY SUCH COLLECTIVE OR REPRESENTATIVE PROCEEDING.
35. Trademark and Domain Name Protection. The Doft Services contain trademarks, trade names, trade dress, service marks, domain names, and other indicia of ownership (collectively the "Marks") owned or licensed for use by Doft. Unless otherwise agreed to in an Addendum to this Agreement, You agree that no right, property, license, permission, or interest of any kind in or to the Marks is or is intended to be given or transferred to or acquired by You pursuant to the execution, performance or non-performance of this Agreement or any part thereof. You shall in no way contest or deny the validity of, our right of title to or license of use for, the Marks, and You shall not encourage or assist others directly or indirectly to do so, during the lifetime of this Agreement and thereafter. You shall not utilize the Marks in any manner that would diminish their value or harm their reputation. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Doft Services without express written consent. You may not use any meta tags or any other "hidden text" utilizing Doft’s name or trademarks without the express written consent of Doft. You shall not use or register any domain name that is identical to or similar to any of the Marks. To the greatest extent possible, Doft’s rights in our Marks and Our Information shall be enforceable and respected worldwide.
37. Security. Doft uses industry standard practices to safeguard your personal information, including firewalls and Secure Socket Layers (SSL). We utilize several different security techniques to protect data from unauthorized access, but we cannot guarantee the security of our system. We also do not guarantee uninterrupted or secure access to our system, as the operation of our Services can be interrupted by numerous factors outside of our control.
39. Other Terms and Conditions. You acknowledge and agree that we have the sole discretion to set forth and post additional terms and conditions for your use of the Doft Services at any time. You agree that any additional terms and conditions that apply to your use of our Services shall be considered an effective amendment to this Agreement and said terms and conditions shall be incorporated herein. Furthermore, You expressly agree that, if there is any conflict between those additional terms and conditions and the specific terms and conditions set forth herein, the terms and conditions set forth in those additional terms shall govern.
40. General. This Agreement may not be modified, supplemented, qualified, or interpreted by any trade usage or prior course of dealing not made a part of the Agreement by its express terms. The invalidity or unenforceability of any provision of this Agreement shall not affect the validity of this Agreement as a whole, and any such provision should be enforced by authorities and reconstructed if need be, to apply to the maximum extent allowable under applicable law. The failure by either party to enforce at any time any of the provisions of this Agreement, to exercise any election or option provided herein, or to require at any time the performance of the other of any of the provisions herein will not in any way be construed as a waiver of such provisions. Reasonable attorneys' fees and costs will be awarded to the prevailing party in the event of litigation or arbitration involving the enforcement or interpretation of this Agreement. The section headings used herein are for convenience only and shall not be given any legal import.
41. Notices. All notices sent to Doft shall be sent by physical mail to: Doft, 340 S Lemon Ave., Walnut, CA 91789 or via email to: firstname.lastname@example.org. All notices will be sent to You using the contact information you provide, and may be sent via regular mail, e-mail, text, phone call, or fax.
Last Revised Date: November 13, 2020